Shipping Policy

Welcome to Trendera.pk. We are committed to delivering your orders safely and conveniently across Pakistan.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Delivery Locations

We currently deliver orders across Pakistan, including major cities and many remote areas.

Delivery availability may vary depending on the location and courier service coverage.

If your location is outside our courier coverage area, we will contact you using the information provided with your order.

2. Order Processing

Once you place an order, we will process it after receiving and verifying your order details.

Orders are generally processed within [1–2 business days].

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders may take longer to process during:

  • Sales and promotional campaigns
  • Public holidays
  • Unusually high order volumes
  • Unforeseen operational or courier delays

We appreciate your patience during such periods.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately:

Major cities: [2–5 business days]
Other areas: [3–7 business days]

These are estimated delivery times and are not guaranteed.

Delivery may take longer because of:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Remote locations
  • Incorrect or incomplete addresses
  • Customer unavailability
  • Unexpected circumstances

4. Shipping Charges

Shipping charges are displayed during checkout before you complete your order.

Shipping fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Delivery service
  • Current shipping rates

Free Delivery: If a free-delivery promotion is active, the applicable terms and minimum order value will be displayed on our website or at checkout.

5. Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan where available.

For COD orders:

  1. Place your order through Trendera.pk.
  2. We may contact you to confirm your order.
  3. Your order will be prepared and dispatched after confirmation.
  4. Pay the applicable amount to the courier when your parcel is delivered.

Please provide a valid and reachable phone number and complete delivery address when placing your order.

6. Order Confirmation

To reduce failed deliveries and ensure that your order reaches you correctly, Trendera.pk may contact customers by phone call or WhatsApp to confirm COD orders.

If we are unable to verify an order, we may delay or cancel the order before dispatch.

7. Delivery Address

Customers are responsible for providing accurate delivery information.

Please make sure your:

  • Full name
  • Phone number
  • House/office number
  • Street/area
  • City
  • District
  • Postal code, where applicable

are entered correctly.

Trendera.pk is not responsible for delivery delays caused by an incorrect, incomplete, or unreachable delivery address.

If you need to change your address after placing an order, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been dispatched.

8. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

A delivery may fail if:

  • The customer is unavailable
  • The phone number is unreachable
  • The address is incorrect or incomplete
  • The customer refuses to receive the parcel
  • The customer does not respond to the courier

If an order is returned to us because of a failed delivery or refusal, additional shipping charges may apply if the customer requests that the order be shipped again.

For repeated or suspicious failed COD orders, Trendera.pk reserves the right to restrict or refuse future COD orders.

9. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through the contact details associated with your order.

Depending on the courier service, tracking information may take some time to become active after dispatch.

If you have not received your tracking information or need assistance with your order, please contact our customer support team.

10. Delayed Orders

Although we work with courier partners to deliver orders as quickly as possible, Trendera.pk does not control the courier's transportation network.

Delivery may occasionally be delayed because of circumstances beyond our control, including:

  • Severe weather
  • Road closures
  • Public holidays
  • Natural disasters
  • Security conditions
  • Courier operational issues
  • High shipment volumes
  • Other unforeseen circumstances

If your order appears significantly delayed, please contact us and we will assist you in checking its status.

11. Damaged Packages

Please inspect your package when you receive it.

If your parcel appears severely damaged, opened, or tampered with, please contact us as soon as possible and provide:

  • Your order number
  • Photos or video of the package
  • Photos of the product
  • A description of the issue

This information may be required to investigate the matter with our courier partner.

Please refer to our Return & Refund Policy for information about damaged, defective, or incorrect products.

12. Wrong or Missing Products

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us as soon as possible.

Please provide your:

Order Number + Photos/Videos + Description of the Issue

We will review your request and, where applicable, arrange a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

13. International Shipping

At this time, Trendera.pk primarily serves customers within Pakistan.

We do not currently offer international shipping unless specifically stated on our website.

Thank You for Shopping with Trendera.pk ❤️

We appreciate your trust and look forward to delivering exciting, useful, and trending products to customers across Pakistan.

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