Return & Refund Policy

At Trendera.pk, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

This Return & Refund Policy explains when and how you can request a return, replacement, or refund.

1. Eligibility for Returns

You may be eligible for a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or does not function as reasonably expected.
  • The product is significantly different from its description.
  • Your order contains a missing item.

Return eligibility is subject to the conditions described below.

2. Return Period

You must contact us within [7 days] of receiving your order if you believe your product is eligible for a return or replacement.

Requests submitted after this period may not be accepted unless required by applicable law or otherwise approved by Trendera.pk.

Important: Replace [7 days] with the actual return period you decide to offer before publishing this policy.

3. Products That May Not Be Eligible

For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used.

Depending on the product, this may include:

  • Personal-use or hygiene products
  • Certain beauty and grooming products
  • Products that have been used or damaged by the customer
  • Products missing original accessories or packaging
  • Products that have been modified or altered
  • Products specifically identified as non-returnable

If you're unsure whether a product can be returned, please contact us before sending it back.

4. Product Condition

For an eligible return, the product should generally be:

  • Unused or in acceptable condition
  • Returned with its original packaging where reasonably possible
  • Returned with included accessories, manuals, and other components
  • Free from damage caused by misuse, negligence, or improper handling

We may reject a return if the product has been damaged after delivery because of customer misuse or improper use.

5. Damaged Products

If your product arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number
  • Your name
  • Phone number
  • Clear photos of the product
  • Photos of the packaging
  • A short video showing the issue where appropriate

This information helps us investigate the issue and determine the appropriate solution.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us as soon as possible.

After verification, we may offer:

  • A replacement with the correct product, or
  • Another appropriate resolution depending on availability.

Please do not return the product before receiving instructions from our customer support team.

7. Defective Products

If your product does not work properly, please contact us and explain the problem.

We may ask you to provide photos or a video demonstrating the issue.

Where appropriate, we may troubleshoot the product with you before approving a return or replacement.

If the product is confirmed to be defective and eligible for return, we may offer a replacement or refund according to the circumstances.

8. Change of Mind

Because many of our products are imported and may have specific handling and shipping costs, change-of-mind returns may not be accepted unless specifically stated on the product page or otherwise approved by Trendera.pk.

Please carefully review the product description, specifications, images, size/dimensions, and other information before placing an order.

9. Return Shipping

If a return is approved because:

  • We sent the wrong product,
  • The product arrived damaged, or
  • The product is confirmed to be defective,

Trendera.pk may arrange or cover the applicable return shipping cost, subject to verification.

For other approved returns, the customer may be responsible for return shipping costs.

We will provide specific return instructions after reviewing your request.

Do not send a product back without contacting us first.

10. Refunds

If your refund is approved, the refund amount and method will depend on the circumstances of your order and the payment method used.

For prepaid orders, refunds may be processed through the applicable payment method where possible.

For Cash on Delivery orders, because payment is collected at delivery, we may request appropriate bank or digital-wallet details to process an approved refund.

Refund processing time may vary depending on the payment provider or financial institution.

11. Replacement

If an eligible product is damaged, defective, or incorrect, we may offer a replacement instead of a refund.

Replacement is subject to product availability.

If the exact product is unavailable, we may offer an alternative solution, such as a refund or another product where mutually agreed.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For COD orders, refusing a parcel at delivery does not automatically constitute an approved return or cancellation.

13. Failed Delivery & Refused Orders

If an order is returned to us because:

  • The customer refused the parcel,
  • The customer was unavailable,
  • The phone number was unreachable,
  • The address was incorrect or incomplete, or
  • Multiple delivery attempts failed,

the order may be treated as a failed delivery.

If you request that the order be shipped again, additional delivery charges may apply.

Repeated failed COD orders may result in restrictions on future COD purchases.

14. How to Request a Return

To request a return, replacement, or refund, contact us through:

📱 WhatsApp: [Your WhatsApp Number]
📧 Email: [Your Support Email]

Please provide:

Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and provide further instructions.

15. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Our team may review the product information, photos, videos, order details, and circumstances before approving a return, replacement, or refund.

We reserve the right to decline requests that do not meet the conditions of this policy, subject to applicable consumer rights and laws.

16. Promotional & Sale Items

Products purchased during special promotions or clearance sales may have different return conditions.

Any special return conditions will be communicated on the relevant product page or promotion.