Privacy Policy
Last Updated: 26-Aug-2026
At Trendera.pk, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using Trendera.pk, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or purchase from Trendera.pk, we may collect information necessary to provide our services.
Personal Information
Depending on how you interact with our store, we may collect:
- Full name
- Phone number
- Email address
- Billing address
- Shipping/delivery address
- Order details
- Payment-related information
- Information you provide when contacting customer support
For Cash on Delivery orders, your phone number and delivery address are particularly important for confirming and delivering your order.
Device & Website Information
When you browse our website, certain technical information may also be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Website interactions
- Approximate location based on technical information
This information may be used to improve website performance, security, and customer experience.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Confirm Cash on Delivery orders
- Deliver your purchases
- Communicate with you about your orders
- Provide customer support
- Process returns, refunds, or replacements
- Improve our website and products
- Prevent fraud and unauthorized transactions
- Maintain website security
- Understand how customers use our website
- Send promotional or marketing communications where permitted
- Provide relevant advertisements and offers
- Comply with applicable legal requirements
We only use information for legitimate business purposes and to provide and improve our services.
3. Order & Delivery Information
When you place an order, we need certain information to successfully process and deliver it.
This may include your:
Name + Phone Number + Delivery Address + Order Details
We may share necessary delivery information with our courier and delivery partners so that your order can be delivered.
We only provide information reasonably necessary to fulfill the delivery service.
4. Cash on Delivery
For Cash on Delivery orders, Trendera.pk or our authorized representatives may contact you through:
- Phone call
- SMS
This may be done to confirm your order, verify delivery information, or assist with delivery.
5. Payment Information
When you make a payment through an available payment provider, your payment information may be processed directly by the relevant payment provider.
Trendera.pk does not intentionally store complete payment card details on our own systems.
Payment providers may have their own privacy policies and terms governing how they process your information.
6. Cookies & Similar Technologies
Trendera.pk may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember website preferences
- Keep your shopping cart functioning
- Understand website usage
- Improve website performance
- Measure advertising effectiveness
- Provide more relevant content or advertisements
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Analytics & Advertising
We may use third-party services such as analytics and advertising platforms to understand website traffic, measure marketing performance, and improve our advertising.
These services may collect information such as:
- Website visits
- Pages viewed
- Products viewed
- Interactions with advertisements
- Device and browser information
Depending on the services we use, this may include platforms such as Google, Meta, TikTok, or other advertising and analytics providers.
These companies may process information according to their own privacy policies.
8. How We Protect Your Information
We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
9. When We Share Your Information
We may share necessary information with trusted service providers who help us operate Trendera.pk, including:
- Shopify and technology service providers
- Courier and delivery companies
- Payment providers
- Website analytics providers
- Advertising platforms
- Customer support services
We may also disclose information when required by applicable law, legal proceedings, government requests, or to protect our rights, customers, or business.
We do not sell your personal information simply for the purpose of selling your personal data to third parties.
10. Marketing Communications
If you provide your contact information and where permitted by applicable law, we may send you information about:
- New products
- Trending products
- Special offers
- Discounts
- Promotions
- Store updates
You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where provided.
Please note that even after opting out of marketing communications, we may still contact you regarding important transactional matters such as an existing order.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms.
If you follow a link to another website, that website will have its own privacy practices and policies.
Trendera.pk is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
12. Children's Privacy
Trendera.pk is an online shopping website intended for a general audience.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal, accounting, or regulatory obligations
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
14. Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of promotional communications
- Ask questions about how your information is used
To make a privacy-related request, please contact us using the information below.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
📞 Contact Us
If you have questions about this Privacy Policy or how Trendera.pk handles your information, please contact us:
Trendera.pk
🌐 Website: trendera.pk
📧 Email: trenderapk@gmail.com
📱 WhatsApp: 0308-0652455
🕐 Customer Support Hours: 24/7
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